Terms and conditions
Welcome to JollyTravel. Booking through our website or app means you have read and accepted the terms below. Please read them before you book.
How much is refunded depends on how far ahead you cancel.
01Booking and confirmation
A booking is complete when you receive our confirmation email and booking code. Check the journey, passenger names and dates as soon as it arrives.
02Payment
We accept credit and debit cards, PromptPay and bank transfer. Payment must be complete before a ticket or e-voucher is issued.
03On the day
Please arrive at the meeting point at least 15 minutes before departure. We cannot hold a departure for a late passenger.
04If you cancel
Cancel from “My bookings” or contact our team. The refund follows the table above, counted from the day you tell us to the travel date.
Payment fees already incurred are not refundable.
05If we cancel
If we or a partner must cancel — severe weather, or too few passengers — you receive a full refund or a free change of date, whichever you prefer.
06How refunds are paid
Once a cancellation is approved we refund to the method you paid with.
07Limits of liability
JollyTravel arranges bookings between you and the operator. We are not liable for indirect losses caused by events outside our control, but we will always help you find the best way through.
We are happy to walk you through anything before you book — every day, 08:00 – 22:00.
Contact our team